Privacy Policy

Last updated: August 26, 2026

1. Identity and Responsibility

AICUEVANA (hereinafter "the Platform", "we" or "us") acts as the controller and main party responsible for the personal data collected through the provision of our services. We are committed to processing your information with transparency and respect.

2. Global Scope

This policy is designed to operate internationally, recognizing and adapting to multiple privacy regulatory frameworks, including guidelines in Mexico (LFPDPPP), the European Union (GDPR), and the United States (such as the CCPA). Your use of the service implies consent to processing under these combined regulations.

3. Data Collected

We collect information through three main channels:

  • Provided by the user: Name, email address, access credentials, and profile data.
  • Automatically collected: IP addresses, device type, browser, operating system, and activity logs on the platform.
  • Derived data: Viewing preferences, content history, interactions, and playback time, inferred from your use of the platform.

4. Use of Information

We use your data to operate, maintain, and improve the platform. This includes personalizing your experience (content recommendations), processing transactions, preventing fraud, and fulfilling legal obligations.

AI and Aggregated Data Notice: Some behavioral and usage information may be used to train and refine our Artificial Intelligence algorithms. Likewise, the platform reserves the right to anonymize and aggregate data, which may be used, shared, or commercialized freely without restriction, as it is not personally identifiable.

5. International Transfers

Your information may be transferred, stored, and processed on servers located outside your country or jurisdiction of residence (for example, in the United States or Europe). By using the platform, you consent to these international transfers to ensure the global operation of the service.

6. Third Parties and Providers

We do not sell your personally identifiable data. However, we share information with trusted service providers (e.g., payment processors, cloud hosting services, analytics tools) strictly under confidentiality agreements to facilitate the technical and administrative operation of the platform.

7. Data Retention

We will retain your personal data only for as long as your account remains active, or as strictly necessary to fulfill the purposes described in this policy, resolve disputes, and enforce our legal agreements.

8. User Rights

You have the right to request Access, Rectification, Cancellation, and Opposition (ARCO Rights) regarding the processing of your personal data. You may also request portability or deletion of your account by contacting us through official channels. We will respond within the timeframes stipulated by the legislation applicable to your jurisdiction.

9. Security

We implement and maintain technical and organizational security measures to protect your information against unauthorized access or alteration. However, we warn you that data transmission over the Internet is never completely impenetrable, so we cannot offer an absolute guarantee regarding the invulnerability of our systems.

10. Disclaimer of Liability

By accepting this policy, you understand and acknowledge that the platform is exempt from any legal liability for incidents, security breaches, or data leaks resulting from sophisticated cyberattacks, third-party vulnerabilities (Zero-day), or the user's own negligence (e.g., weak or shared passwords).

11. Changes to this Policy

We reserve the unilateral right to modify this Privacy Policy at any time. If we make substantial changes to how we handle your personal data, we will provide a prominent notice on the platform or via email. Continued use of the service after such modifications constitutes your acceptance of them.

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